The problem may not be so much that the bugs existed, it's the fact that we're even having this conversation at all. When a game's major talking point is the bugs, it hurts a lot more than it helps. Not all publicity is good, especially when it starts to ruin a reputation.
Usually, when I talk about Arcanum, I'm saying it's my favourite game ever (better than Fallout, but that's just my opinion).
And when I talk about Vampire Bloodlines, I'm saying it's my favourite RPG of 2004. I'm talking about the great dialogues, the hilarious quest involving the two old chinese men, and things like that.
I never talk about the bugs. I'm talking about it here because that's what the thread is about. If some people will associate Troika with bugs rather than great RPGs, maybe that's because they don't consider their games as excellent, but rather good or average. And while you usually don't care about bugs when you're playing an awesome game, you tend on seeing them when you're bored.
That's the same with movies. Some people will think that Matrix Reloaded is one the best movie ever, other will notice the poor dialogues writing, the bad acting, the flaws in the cg fx, etc...
The bugs are not dedicated to Troika, but rather RPGs and MMORPGs. With (almost) every new game in those categories, we see people complaining about bugs. Daggerfall, Morrowind, Arx Fatalis, Fallout 1 & 2, Arcanum, ToEE, Vampire Bloodlines, The Fall, Knights of the Old Republic II. Asheron's call 2, Star Wars Galaxies, Anarchy Online, Ryzom, Dark Age of Camelot, Everquest 2, Neocron, Shadowbane.
For each of those games, we can find hundred of players complaining about the bugs. I even know someone who said "I'm not considering Fallout 2 as a classic, because my savegame was corrupted. I didn't finish it."
But we're all playing the same game. Of course some people will experience more bugs than others, that's just a matter of luck. But that's the same game. How can you explain that some players will say "Wow, Vampire Bloodlines was so cool, I was in the mood from the begining and until the end" while other will say "This game would have been okay if it wasn't filled with bugs" ?
I think the bugs talking is just an excuse.
PS: I haven't talked about ToEE because I didn't like it at all. Didn't like the setting, the dialogues, the boring quests, and most of all the D&D system.