Bethesda orders fan to destroy product for refund

ZigzagPX4

ZigzagPX4

The Swiftness of the Ranger
http://www.pcgamer.com/bethesda-makes-fan-destroy-records-for-refund/

Now, I've seen a couple of defenses - well, no, I've seen several hundred defenses on countless comment sections on plenty of different sites on how this is a legitimate thing for Bethesda to do, since allowing him to keep the other records could mean him selling those records, partially keeping the product despite getting a full refund, blah de blah de blah.

The act of this fan being upset about it and posting it on social media does make him appear entitled, and as a business move this is legitimate, but I believe the fact that Bethesda has taken the corporate route rather than being supportive of their fans at little cost is quite revealing of their perspective on things.

Is this act beneficial business-wise at all? Was this a thing any game company should've done? Is this the right action for a company to take with their customers?
 
One record broken out of four. They don't want to give a full refund and allow the customer to keep the rest of the products, which would allow them to resell it, which is bad for the company because I don't even know.
 
Honestly this is not suprising.

I must admit when I first played F3 way back in 08 I thought BethSoft was awesome. Because they had all this cool merch- their cool RPG's - their "we respect our fans" additude- which is all Bullshit at the end of the day.

I can't tell you how many times I've gotten screwed from their stupid site (good thing I only buy anything if it's being clearanced out). Their customer service is awful and pretty much told to fuck off if I didn't like what I was being told.

Well now it's 2016 I'm 25 now and they don't have cool merch anymore ( that audio back pack is the most idiotic thing I've ever seen), they piss in the face and mouth of their fans openly, and they don't even make RPG's anymore.

Just horrid shooters with an awful floty crafting system that makes you long for minecraft.
 
It probably boils down to Bethesda customer service guy (or department) not having a plan in place for partial returns, or not having direct contact with whatever company actually handles shipping their stuff.

Since the person could have had to pay out of pocket for return shipping, getting a full refund may have actually saved him a few bucks.

On the other hand, its bizarre to have a company waste a customers time breaking things and give them the "pics or it didn't happen" nonsense. Customer service used to be a thing for consumers benefit, not the company.

Not to call you out mrZigzag, but the word "entitled" has been misused so many times in the past few years that people might not realize that its a primary function of media, Specifically news media to be an outlet to air grievances and call out bullshit. If for nothing else, accountability of a businesses practices fits in here, even if it turned out well in the end its still stupid. The public has learned that customer service MAY have you go bashing your product and providing proof in order to get a refund on a product.

Its all harmless now but the first time someone hurts themselves following some reps instructions to break things, the company is going to bleed out the ass and the discussion will be "exactly why was this a good idea to begin with again?" The answer is that customers cant be trusted apparently.

The best part about this is that Bethesda has found a way to fix things by breaking other things over the phone. Mad skills yo.
 
Skinless said:
Not to call you out mrZigzag, but the word "entitled" has been misused so many times in the past few years that people might not realize that its a primary function of media, Specifically news media to be an outlet to air grievances and call out bullshit. If for nothing else, accountability of a businesses practices fits in here, even if it turned out well in the end its still stupid. The public has learned that customer service MAY have you go bashing your product and providing proof in order to get a refund on a product.
Click to expand...

:shrug::shrug::shrug:

I copied and pasted that argument from one of the comments from another article on the same subject to make my side seem less biased.
 
Now if only I could somehow turn my Steam copy into a physical copy so I could destroy mine for a refund, I would make a video of me doing it too just for a bonus. Oh well, as for this news it's quite...interesting.
 
ZigzagPX4 said:
One record broken out of four. They don't want to give a full refund and allow the customer to keep the rest of the products, which would allow them to resell it, which is bad for the company because I don't even know.
Click to expand...
Yeah, I understand, but it's still pretty nonsensical. Just take the other records back or replace the ONE broken record... Also, everything anyone in this thread has said +1000.
 
This is just fucking hilarious.
dopezilla said:
Why don't they just take it back, like any other company?
Click to expand...

Right? "Send the discs back to us and we'll refund you?" That's what normally happens in real life, yes? I feel like this guy got punked or something.
 
I had to do something like this before, but that was when I was sold a counterfeit Digimon DS game through eBay. Never when I've purchased legit products like a Collector's Edition item costing about $125.

Then again, if this is the response Bethesda gives for getting a full refund on an item like this, something tells me the CE status of said item is suspect.
 
Lanfear said:
This is just fucking hilarious.


Right? "Send the discs back to us and we'll refund you?" That's what normally happens in real life, yes? I feel like this guy got punked or something.
Click to expand...
Enter some MTV douchenozzle.... "YOU GOT PUNKED!"
 
So I actually collect vinyl and when you order through mail, getting a damaged product is pretty common, unfortunately. And in my experience, companies always just send a free replacement since even limited editions have overrun. This is silly as hell.
 
You must log in or register to reply here.
Back
Top