DNS problem

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Senna M said:
In either case, your friend has some uninstalling to do. And it might be helpful if you posted that IP address. You know, the whole address, not just the first three digits.
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I was wrong about the DSN address starting with 160. The right address that pops up is: 192.168.0.1

She reset her router, but the problem remains. She didn't unplug it for 15 minutes, though.
 
ok, then that means the router is giving the laptop an IP addresss, but the router is not getting out to the ISPs system.

the problem is between the modem in her house and the ISP POP
 
:roll: heh, yeah, whatever

So we unplugged the router box for 15 minute and then plugged it back in, and now she has no internet at all.

Great.

She'll be calling Telenet today to tell them the problem. I don't even get what that IP address is doing at the DNS section, that sorta stuff goes way over my head.

Thanks for the help, though. You guys are awesome. Always.
 
alec said:
I was wrong about the DSN address starting with 160. The right address that pops up is: 192.168.0.1

She reset her router, but the problem remains. She didn't unplug it for 15 minutes, though.
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I'm also no computer expert, but 192.168.0.1 is the IP of her PC. Have you tried setting the IP-address yourself? Like this: IP-Address 192.168.1.2; Subnetmask 255.255.255.0; Standardgateway 192.168.1.1 <- Feed this address into the browser and see if the router configuration tool comes up. If there is a password you should find it in the manual.
 
Iridium L said:
I'm also no computer expert, but 192.168.0.1 is the IP of her PC.
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No, it is not. Usually it's the IP of her router, but all it is is a local IP. There's no reason for it to be the IP her PC, unless the router gave her that IP. Which would be really weird if it's also using it as a DNS IP.

Iridium L said:
Have you tried setting the IP-address yourself? Like this: IP-Address 192.168.1.2; Subnetmask 255.255.255.0; Standardgateway 192.168.1.1 <- Feed this address into the browser and see if the router configuration tool comes up. If there is a password you should find it in the manual.
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That won't do anything, since the issue isn't with her own IP. The issue is with the DNS IP she's getting.
 
alec said:
So we unplugged the router box for 15 minute and then plugged it back in, and now she has no internet at all.

Great.
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Sorry that was my suggestion :( But you'll see it will probably be the first thing they will suggest/ do ;-)
 
Ah ok, so it isn't her IP but a local address that belongs to her router. That is indeed quite a difference. Afaik the DNS-address is usually provided by the router, or rather a server that the router connects to, hence I suggested to look for the configuration-tool to properly set up the router. As I said, I am no expert, but I think it is worth a shot.
 
That won't do anything, since the issue isn't with her own IP. The issue is with the DNS IP she's getting.
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not DNS IP, the problem is her provider is not providing her router a valid IP..

not DNS, but DHCP
 
Is the internet light green on the modem/router?
If no call ISP.

If yes make sure DHCP is enabled on the router
release and renew IP address on PC.
 
the light on the modem can turn green even without getting an IP on the router

and enabling/disabling DHCP on the router ( unless its a huge expensive custom one ) is the setting for the router to use DHCP on the local side, not the far side. and you want that on.

and it is on because of the IP she is getting on the laptop.
 
Sounds to me like an issue with the configuration with the router or the way Windows is handling the DHCP... 192.168.0.1 is a private IP that is used for accessing the router via your web browser, as previously mentioned. It shouldn't be getting assigned to the computer as an IP address.

Two things I can suggest trying (make sure all programs are run as an administrator):

1) After changing the setting back to automatic, go into the command prompt (Start Menu -> Run... -> "cmd" (without the quotations of course). Type "ipconfig /release". After that's done, type "ipconfig /renew".

2) If that doesn't work, try (again in the command prompt) typing "netsh int ip reset c:\resetlog.log". This will basically reinstall the tcp/ip protocol. Then reset the computer.
 
Thanks for the suggestions. I'll be trying those out tomorrow before the Telenet guy comes over.

I obviously suck at this 'cause Telenet told my friend the box isn't a router, but a modem. What I know is that not all the lights on it are lit up. On my modem they are and my internet works perfectly.

It'll probably all be solved tomorrow. I'll let you guys know who was right. :D
 
Kyuu said:
Sounds to me like an issue with the configuration with the router or the way Windows is handling the DHCP... 192.168.0.1 is a private IP that is used for accessing the router via your web browser, as previously mentioned. It shouldn't be getting assigned to the computer as an IP address.
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the computer should be getting .2 or something

unless the router is configured incorrectly to assign .1

it is possible to get .1 assigned to a computer.

on my router my computer is .1 on the network and the router is 10.0.0.255

it is possible to do if you know what you are doing.

chances OP or the chick knows whats happening? low

something is wrong, and its somewhere between the router to the ISP POP

without being there on-site to look at it or fix it, nothing any of us can really do.

she has to call the ISP and find out what the problem is, and it will probably require someone to go on-site to fix it.
 
TheWesDude said:
she has to call the ISP and find out what the problem is, and it will probably require someone to go on-site to fix it.
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They're coming over tomorrow. But I'm copying all the wise shit you're saying, man, you're a goldmine of knowledge, that Telenet dude is going to be questioned and trialed. :wink:
 
alec, im a CCNA so i would hope i know what the hell im talking about when it comes to networking :)
 
TheWesDude said:
alec, im a CCNA so i would hope i know what the hell im talking about when it comes to networking :)
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okay, so the dude came over, had a look, called his colleagues, couldn't fix it and says it's her computer that is the problem, not the product they're selling... :roll:

I did what Kyuu advised, but it doesn't seem to do anything. I got this as a result:



I'm at the stage where I feel like kicking the living daylights out of that modem and her vaio. :(
 
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