I think they are listening, to some extent. I also believe though, that they attempted to do a workaround with their super mutants & BoS since there were complaints and murmurs about that, which met with a similar disaster.
From one of the recent interviews, I noticed the screens that were requested to be removed all had super mutants in them. A good indication that those are NOT the final design, or are no longer meant to be showed anymore..
I do think they are listening, and do want to surprise us. Although I believe they are probably often a little setback as to the umm.. reactions, that I have seen posted.
In all honesty, I think posts like "No that's not right. Make it look more like the original Fallout Super Mutants" would be more helpful than "Heck no that's not fallout! Those look like Super ORCS!! You stupid *beep beeps*" !!!
But to be fair, I think they take both types of criticisms into account.. even if the latter type is, in all honestly, completely unhelpful to someone who may not have played Fallout 1 and/or 2.