RM Milner's follow-up piece on his earlier musings on Fallout fandom are up on Online Fandom:<blockquote>So there’s another counter-intuitive truth of the era. The interaction I found on the Fallout 3 forum was not too drastically different than the interaction I find in my fantasy football league — communities built on information and interpretation. These two categories of knowledge were first proposed by Nancy Baym in 2000. They fit in snug with Lévy’s propositions about knowledge communities and were all over the Fallout 3 forum. Most of the intense debates over the quality of Fallout 3 centered on the offer of information (such as a link to a screenshot or a quote from a producer) and the interpretation of that information. And in cases where there was no credible information to be proposed, speculation was a sufficient replacement. Even in the most heated moments of confrontation, information was a cardinal value. With very few exceptions, all the debates on the Fallout 3 forum were about knowledge.
An understanding of the Fallout universe was a paramount value on the forum. An understanding of digital-game culture in general wasn’t too far behind. And no matter how one felt about Fallout 3, being able to articulately and rationally discuss nuanced points was the only way to seriously enter into the conversation.
(...)
I think there’s something Bethesda, and producers of media texts in general, can learn from these observations. The Fallout fanbase (at least the majority of the vocal fanbase) has been wary of Bethesda’s handling of Fallout 3 for a while now. And time and exposure has only resulted in a stalemate, if not worsened relations. Part of me thinks that so many fans made up their mind so long ago that the only thing that would satisfy them was a Fallout 3 that looked just like Fallout 1 & 2, with no updates or changes. But another part of me wonders if the problem isn’t one of information and interpretation. Bethesda to date has released only a small number screenshots and one teaser trailer for a game that comes out in a few months. No beta test. No demo. No real glimpse into the process of creating the game. No invitations for input other than forum space and a character attribute contest where Bethesda picked the winner. All other information has been disseminated through third-party sources such as industry magazines. I think maybe Bethesda is ignoring the cardinal values of the Fallout community.
(...)
Right now, it seems like Bethesda and many other media companies are operating under a traditional model of audience relations. Strictly controlling what information they put out and what information they receive. This model might be behind the times. I think it’s telling that the Fallout 3 forum has contained forty-some full threads called “Meet the Devs” where fans can ask producers about anything not related to Fallout 3. Compare that with the precious few controlled situations where fans have been allowed to directly interact with developers about the game on their terms. While fans and producers conversing about their favorite era in history or their favorite movie is relationally important, a little more open discussion about the game-development process might just speak to fan values and mitigate some of the tension.
It’s really just a matter of dealing in the currency of the era.</blockquote>Link: Guest Post: Knowledge communities: Information, interpretation, and the currency of the era on Online Fandom.
Spotted on F3:APNB.
An understanding of the Fallout universe was a paramount value on the forum. An understanding of digital-game culture in general wasn’t too far behind. And no matter how one felt about Fallout 3, being able to articulately and rationally discuss nuanced points was the only way to seriously enter into the conversation.
(...)
I think there’s something Bethesda, and producers of media texts in general, can learn from these observations. The Fallout fanbase (at least the majority of the vocal fanbase) has been wary of Bethesda’s handling of Fallout 3 for a while now. And time and exposure has only resulted in a stalemate, if not worsened relations. Part of me thinks that so many fans made up their mind so long ago that the only thing that would satisfy them was a Fallout 3 that looked just like Fallout 1 & 2, with no updates or changes. But another part of me wonders if the problem isn’t one of information and interpretation. Bethesda to date has released only a small number screenshots and one teaser trailer for a game that comes out in a few months. No beta test. No demo. No real glimpse into the process of creating the game. No invitations for input other than forum space and a character attribute contest where Bethesda picked the winner. All other information has been disseminated through third-party sources such as industry magazines. I think maybe Bethesda is ignoring the cardinal values of the Fallout community.
(...)
Right now, it seems like Bethesda and many other media companies are operating under a traditional model of audience relations. Strictly controlling what information they put out and what information they receive. This model might be behind the times. I think it’s telling that the Fallout 3 forum has contained forty-some full threads called “Meet the Devs” where fans can ask producers about anything not related to Fallout 3. Compare that with the precious few controlled situations where fans have been allowed to directly interact with developers about the game on their terms. While fans and producers conversing about their favorite era in history or their favorite movie is relationally important, a little more open discussion about the game-development process might just speak to fan values and mitigate some of the tension.
It’s really just a matter of dealing in the currency of the era.</blockquote>Link: Guest Post: Knowledge communities: Information, interpretation, and the currency of the era on Online Fandom.
Spotted on F3:APNB.