After having worked on a Comcast call center for a full 5 months I can't take most americans complaints about their consumr service seriously at all. I can atest that 80% of callers are unhelpful idiots that can't even be assed to cooperate with the simplest information, some of them even think they know better and will REFUSE to give you information that is needed to open the account to help them. A lot of them are also highly racist and xenophobic, demanding being transfered as soon as they hear an accent and they always demand shit that is impossible, like their cable getting fixed at 12 in the night, some people will even be complaining about lack of service when they haven't even connected the modem at all. Some will even get angry because they dialed the wrong option in the automated service and they need to be transfered. There are people who are also pretty hostile right out of the bat. Some won't even follow instructions and demand that you unplug their modem at a distance. Everytime I hear someone complain about their costumer service I roll my eyes and have really awful flashbacks.