there's no accounting for taste. some people just want mindless entertainment from their games; they skip through all dialogue and only care about the action. could you imagine that? it's truly frustrating to watch, they miss so many details. it's unsurprising that they'd have no patience for RPGs.* i hope they never have influence over a creative project—prioritizing instant gratification is cancerous to the development of nuanced and truly fulfilling content.
i will never understand that, personally i get the most enjoyment out of reading dialogue and learning about game lore. it's not tedious to me at all—i have the opposite stance, in that i feel combat and action sequences are sometimes tiresome.
i have to wonder what that guy would think about Fallout and Fallout 2, if he hated New Vegas so much.
*Bethesda's "RPGs" excluded. they are not RPGs as much as they are power simulators, so naturally they appeal to those kinds of players.