Douglas Goodall:
The thing that surprised me the most was also what disappointed me the most: procedural content. Arena and Daggerfall had more in common with random games (Rogue) than with traditional RPGs (Ultima et al.). Arena and Daggerfall were way ahead of their time, perhaps too far ahead of their time. I felt Morrowind was a step backwards in some ways.
I was also disappointed with the main quest in Morrowind. Frankly, the main quest never made sense to me, and I felt it contradicted too much existing lore. I couldn't get emotionally involved in the main quest or discern the motivations of the key players.
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Could you enumerate a few of the design decisions that you disagreed with?
Douglas Goodall:
I didn't like the combat at all. I won't claim that the "move the mouse to control your sword" combat of Arena and Daggerfall was perfect, but at least it felt interactive. Morrowind's combat was too simplified, too automatic.
I liked the dialogue system on paper, but in practice I think it makes it too hard for players to develop their characters (in a roleplaying sense). I don't like "putting words in the player's mouth," which is what all but the simplest dialogue choices require. But when playing more traditional RPGs, I noticed that I connected with my character more when I had to choose different dialogue responses. Am I playing a goody two shoes? A greedy bastard? Do I always choose the sarcastic response, even if it gets me in trouble? Light side or dark side? Lawful good or chaotic evil? Paladin, Fire Mage, or Mercenary? I felt Morrowind lacked even binary character development choices. I could be very good in Morrowind, and I could be very bad in Morrowind, but I rarely had the chance to tell anyone about it. The game didn't react to me being good or bad, except when I was caught committing a crime.